SAN DIEGO–Several district attorneys in California obtained a multi-million dollar civil judgment in a consumer protection lawsuit against e-commerce giant, Amazon.com.
The San Diego District Attorney’s Consumer Protection Unit, along with the Santa Cruz, Alameda, Santa Clara, Yolo, and Riverside District Attorney’s offices allege that some Amazon reference price advertisements were either misleading or potentially misleading, to consumers making purchasing decisions.
“When consumers shop online, they need to be able to trust that when a product is advertised as being a bargain, it truly is” DA Stephan said. “This judgment should remind retailers that the law requires them to provide accurate information so consumers can make informed purchasing decisions. Our Consumer Protection Unit continues to hold companies accountable and collaborate successfully with our prosecution partners across the state of California.”
Amazon.com commonly uses reference prices, often called “Was” or “List” prices, to advertise savings to consumers. For example, a product advertised at $19.99 adjacent to a reference price stated as “Was $29.99” or “List Price $29.99.” A “Was” price is the price at which Amazon previously offered the product. “List” price advertisements suggest to consumers the price at which the product is commonly offered or sold by another seller, supplier or the product’s manufacturer. The district attorneys determined that there were issues with how Amazon determined these reference prices and whether words like “Was” or “List” were used in a manner that was misleading to consumers.
The stipulated final judgment, entered by San Diego Superior Court Judge Katherine Bacal on March 24, requires Amazon to make changes and revisions to its “List” and “Was” pricing disclosures to explain the way it determines and validates its reference prices. These changes and revisions include a hyperlink to provide consumers clear definitions of the meaning of “Was” and “List” price advertisements, so they understand the nature of the advertised savings. Additionally, as part of the settlement, Amazon will pay a total of $2 million in penalties, costs, and restitution to the state’s Consumer Protection Trust Fund. The San Diego County District Attorney’s Office will receive $300,000 in costs and penalties.
Amazon worked promptly and cooperatively throughout the district attorneys’ investigation and has already implemented changes to its website and pricing algorithms consistent with the final judgment.
